Your order delivered by colissimo, the post office will send you an e-mail to inform you of the delivery date of your order, the package will be delivered in person or in mailbox in case of absence, If the dimensions of the package do not allow a delivery to the mailbox, a notice will be given to you.
If, however, despite receiving confirmation, you have not received your order, you can contact customer service by phone at +33 (0)1 59 13 04 98 or by email : contact@bonton.fr
We will open a survey with our carrier to quickly locate your package and offer you a tailor-made solution.