To return your order delivered in Europe (outside mainland France) :
1) Go to our website, then find "Go back" at the bottom of the page.
2) Fill in your "Order number", then your "Order email or delivery postcode". Select the product(s) you wish to return, then enter the reason for the return.
3) Confirm your personal details, then confirm your return request.
4) An email containing a returns slip will then be sent to you.
5) Part of this slip should be stuck to the return parcel. Please also enclose the delivery note you received with your parcel, on which you will have circled the products to be returned.
6) Prepare your parcel, then drop it off at the postal center linked to your carrier, as indicated on your return label.
As soon as we receive the parcel, and subject to checking the items, we will refund you directly to the payment method used to make the purchase. If you paid with a voucher, this will be credited back to your account.
Please keep the proof of deposit in case of a claim.
Please note that for orders delivered outside mainland France, return postage will be deducted from your refund.
If your order has been delivered internationally (outside mainland France and Europe), please follow the procedure below:
1) Go to our website, then find "Go back" at the bottom of the page.
2) Fill in your "Order number", then your "Order email or delivery postcode". Select the product(s) you wish to return, then enter the reason for the return.
3) Confirm your personal details, then confirm your return request.
4) Enclose the delivery note you received with your parcel, on which you will have circled the products to be returned.
5) Return the items with the carrier of your choice as soon as possible (DHL, Fedex, UPS, we recommend you select a delivery tracking) to the following address :
LOGTEX Service Return
BONTON
1 Rue des Lacs
Parc Logistique de l'Aube
10800, Moussey
FRANCE
As indicated in our general conditions of sale, the return costs are at your expense.
As soon as we receive the parcel, and subject to checking the items, we will refund you directly to the payment method used to make the purchase. If you paid with a voucher, this will be credited back to your account.
We invite you to carefully keep the proof of deposit, in case of complaint.
The return is offered within the limit of one return per order, delivered in Metropolitan France.
If the Customer wishes to make an additional return on an order that has already been returned, the Customer must contact Customer Services to validate the request. It should be noted that shipping costs will be borne by the Customer.
To obtain further information on the return of your additional return package, we invite the Customer to contact BONTON Customer Service at the following email address: contact@bonton.fr